Refund & Returns Policy

Refund & Returns Policy

We want every Golden Sparrow fragrance experience to feel premium. Please review this policy before placing an order.

Eligibility

• Returns are accepted within 7 days of delivery for unused, unopened and sealed products in original packaging.
• Opened, used, damaged by customer, or free-gift items are generally not returnable for hygiene and authenticity reasons.
• Wrong item or damaged-in-transit cases must be reported within 48 hours of delivery with clear photos.

How to request a return

1. Email or WhatsApp our support team with your order number and reason.
2. Wait for return approval and pickup/drop instructions.
3. Keep the product packed securely with all seals and invoices until handover.

Refunds

• Approved prepaid refunds are processed to the original payment method within 5–7 business days after quality check.
• COD refunds (where approved) are issued via bank transfer/UPI after verification.
• Shipping charges are non-refundable unless the return is due to our error or courier damage.

Exchanges

Exchanges depend on stock availability. If your preferred scent is unavailable, we will process a refund instead.

Last updated: September 2026. Update support contact details before launch.