Shipping Policy

Careful packing. Reliable partners. Clear timelines.

Every bottle leaves our studio sealed, cushioned and labelled for a safe journey. We work with trusted courier partners so your fragrance arrives in the same condition it left us — ready to open, wear and remember.

This policy explains shipping charges, order processing, delivery timelines, tracking, cash on delivery, address changes and what happens if a shipment is delayed or undelivered. By placing an order on goldensparrowperfumes.com you agree to the terms below.

Shipping charges

• Complimentary (free) shipping on all prepaid orders with a cart value of ₹999 or more (before discounts, unless stated otherwise at checkout).
• Orders below ₹999 may attract a standard shipping fee, shown clearly before you complete payment.
• Cash on Delivery (COD), where available, may include a small COD handling fee in addition to any applicable shipping charge.
• Remote, restricted or hard-to-reach pin codes may have longer transit times or limited service options. If your pin code is not serviceable, checkout will indicate this before payment.
• Promotional free-shipping offers (festival codes, campaigns) follow the terms shown on the offer and may override the standard threshold for a limited period.

Order processing & dispatch

Orders are processed on business days (Monday–Saturday, excluding public holidays). Most confirmed prepaid orders are packed and handed to the courier within 1–2 business days.

• You will receive an order confirmation email as soon as payment (or COD confirmation) is successful.
• A second update with AWB / tracking details is sent once the parcel is picked up by our shipping partner.
• During festival peaks, sales or stock replenishment, processing may take up to 3 business days. We will notify you if there is an unusual delay.
• If an item is out of stock after you order, we will contact you by email or phone to offer a replacement, partial ship, or full refund for the unavailable item.

Estimated delivery timelines

Delivery estimates start from the day of dispatch (not the day of order). Actual transit depends on your city, courier route and local conditions.

• Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) — 2–4 business days
• Tier-2 & major towns — 3–6 business days
• Remote / north-east / hill / island routes (where serviceable) — 5–10 business days

These are estimates, not guarantees. Weather, strikes, courier capacity, festivals and incorrect addresses can extend delivery. We will always help you track and resolve issues promptly.

How we pack your order

• Bottles are sealed and placed in protective inner packaging to reduce movement and breakage risk.
• Gift sets and multi-bottle orders are padded so each item stays secure in transit.
• Outer cartons are discreet where possible — ideal for gifting — while still meeting courier labelling requirements.
• Please inspect the parcel on delivery. If the box looks damaged or wet, note it with the delivery executive and contact us with photos within 24 hours.

Track your shipment

Once dispatched, you will receive an AWB / reference number by email and/or SMS. Use that ID on our Track Your Order link (top bar & footer) or on the courier partner’s website.

• Tracking may take a few hours to activate after pickup.
• Status updates such as “In transit”, “Out for delivery” and “Delivered” come from the courier network.
• If tracking has not updated for 48 hours after the last scan, write to us with your order number — we will raise a tracer with the partner.

Track your order

Prepaid & Cash on Delivery

• Prepaid orders (UPI, cards, net banking, wallets via our payment gateway) enjoy priority processing and free shipping above ₹999.
• COD may be offered on select pin codes and order values. Availability is confirmed at checkout.
• Please keep the exact payable amount ready. Repeated failed COD attempts may lead to cancellation of future COD eligibility.
• If you refuse a COD parcel without a valid reason (damage, wrong item), return shipping and COD fees may be adjusted against future orders or refunds as applicable.

Delivery address & changes

• Provide a complete address with landmark, pin code and an active mobile number. Incomplete details are the most common cause of delay.
• Address changes are possible only before dispatch. Email us immediately with your order number if you need a correction.
• Once the courier has the parcel, address changes depend on partner rules and may not always be possible.
• Someone should be available to receive the parcel. If you miss delivery, the courier usually attempts 1–2 more times or holds at a local hub.

Delays, returns to origin & undelivered parcels

• Force majeure events (natural disasters, political unrest, pandemic restrictions, courier strikes) may pause or slow deliveries without liability for consequential delay.
• If a parcel returns to origin because of wrong address, unreachable phone, repeated non-availability or refusal, we will contact you. Re-shipping may incur fresh shipping charges.
• Lost or damaged shipments in transit: please contact us within 48 hours of the expected delivery date with photos and order details. We will coordinate with the courier for replacement or refund as per investigation outcome.
• We do not currently offer scheduled time-slot delivery unless a courier partner supports it for your route.

India shipping & international orders

At present, Golden Sparrow Perfumes ships within India to serviceable pin codes only. International shipping is not available by default. If you need a special arrangement for gifting abroad, please write to us — we will advise if a courier exception is possible, including any duties or extra charges.

Need help with a shipment?

Our team is happy to help with tracking, address updates before dispatch, and delivery concerns. Share your order number and registered email or phone for faster resolution.

Hours: typically 10:00 – 19:00, Monday – Saturday (IST)

• Email: hello@goldensparrowperfumes.com
• Phone / WhatsApp: +91 98765 43210

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Last updated: October 2026