Refund & Returns Policy
Refund & Returns Policy
We want every Golden Sparrow fragrance experience to feel premium. Please review this policy before placing an order.
Eligibility
- Returns are accepted within 7 days of delivery for unused, unopened and sealed products in original packaging.
- Opened, used, damaged by customer, or free-gift items are generally not returnable for hygiene and authenticity reasons.
- Wrong item or damaged-in-transit cases must be reported within 48 hours of delivery with clear photos.
How to request a return
- Email or WhatsApp our support team with your order number and reason.
- Wait for return approval and pickup/drop instructions.
- Keep the product packed securely with all seals and invoices until handover.
Refunds
- Approved prepaid refunds are processed to the original payment method within 5–7 business days after quality check.
- COD refunds (where approved) are issued via bank transfer/UPI after verification.
- Shipping charges are non-refundable unless the return is due to our error or courier damage.
Exchanges
Exchanges depend on stock availability. If your preferred scent is unavailable, we will process a refund instead.
Last updated: September 2026. Update support contact details before launch.